Our business is people.
We’ve been in the user research business for over 25 years. We have interviewed people in call centers, airplane cabins, fast food restaurants, train stations, hospitals, while they are working, in their cars, kitchens, living rooms, farming their fields, even kayaking (ask us about this one!). Basically, if you can name a location or activity, it’s likely we’ve conducted research there.
While we are with them, we observe and capture experience. We understand how people interact with and the behaviors associated with using a product or service. We understand needs and how they expect products to fit seamlessly into their private or work lives. Using that research as a foundation, we apply user experience and human factors principles and best practices to craft recommendations that help organizations do better, design better, ultimately, to deliver better experiences to their customers, patients, diners, passengers, employees.
When we understand how people think, we can design experiences that are frictionless and intuitive. Great experiences do not simply occur by chance. The opportunity is to use research to not only create engaging experiences, but to effectively shape experiences to sync with business needs and intentions.
Currently, organizational leaders are facing unprecedented and unexpected challenges to how to work with the people on their team to achieve business goals. With COVID-19 and the Black Lives Matter cultural awakening, it has already proven true that employees’ wants and needs from their managers and their companies are changing. People in our country are frustrated, scared, tired, and angry; companies are already feeling these impacts.
We’re here to help
Together, we want to amplify and strengthen your organizational work already in motion. Our goal is to support you with the research chops, the analytical mindset, and the hands-on HR experience to get things done with you.
We have partnered with the team at Janus Business Solutions, who bring significant in-house human resources experience in HR Operations and Total Rewards to bear.
These are brand new priorities for everybody. We are confident that successful organizations will focus on areas like:
Authentic data about your team’s concerns and needs — no overindexing on the squeaky wheel nor underindexing on the person too worried to speak up
Smooth, smart systems for managers and employees to know about all company-offered programs and how to use them
A willingness to be experimental, to try new approaches, and be ready to admit when something needs to evolve
Respect for individual needs, while being mindful of favoritism and inequities
Well-thought through policies and processes that are easily accessed and understood
Clear, published people goals for each fiscal year
We know that time is tight, resources are stretched, and yet the organizational needs are many.
We are well-equipped to meet your team where you are and help propel you forward in your people journey of 2020 and beyond.
Why we’re different
We aren’t your typical HR consultancy. We aren’t looking to sell you on our next project or on our SaaS solution around the corner. We are and have always been focused on people and their experiences, designing these experiences with research-based recommendations. Our perspective is on execution and adoption by focusing on engaging experiences, which is critical during this period of change and reflection.
We think there is a better way to provide actionable support that will be unique and meaningful to you. We have locations all over the world, so start by dropping us an email at firstname.lastname@example.org and we will connect you to your local expert!