User testing around the globe

The global spread of COVID-19 has impacted how we conduct user research. As travel and face-to-face communication are limited to different degrees across the world, it’s challenging to plan research 3-5 weeks out without knowing what type of research may even be possible. Using our global network of UX firms, we will continuously update the status of research methods possible in these key test locations. This is best efforts and intended to pass along our “boots on the ground” information.

In locations where remote, in-home, or in-lab sessions are still feasible, we are currently advising our clients to proceed with caution and plan for the impact of COVID (e.g. budget for larger over-recruit, screen for COVID exposure.

LAST UPDATED: 15 May 2020

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All F2F testing and research is suspended for now. We are mostly substituting those for video conference sessions and adding diary studies and other kinds of probing to compensate for the lack of personal meetings.

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Fieldwork is not considered yet, hopefully it will be possible in June with many requirements and recruiting limitations for 60+. Remote research is working well.

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All types of studies can be done. Home interviews might take longer to recruit in some provinces/cities, but feasible in general. Moderators and participants are highly encouraged to wear masks during the interviews.

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We do not anticipate being able to conduct anything other than remote testing for the next 3-5 weeks.

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In France, there are no short term plans for going back to F2F research. The lockdown situation is over, but uncertainties and fears from the population remain. France prefers to remain on remote mode for the coming weeks.

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Many restrictions have already been lifted or are about to be lifted. However, social distancing rules are still in place, which makes group activities such as focus groups or workshops impossible.

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India has extended the lockdown until May 31st . Remote studies are fine as long as participants are recruited from large cities and are from the higher socio-economic categories.

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On May 6th, Indonesia’s government backtracked and decided to allow air, land, and sea transport for mudik as long as people follow “health protocols.” Incentives are now paid via e-wallet.

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Italy has finally lifted the lockdown and is in phase 2. Italy can now do in person IDI as long as adequate precautions are taken. All the other remote methodologies are always in place.

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The state of emergency will most likely be extended for a month and will last until the end of May. Although it’s not a strict lockdown, people are asked to stay home. With many shops closing and many companies shifting to work remotely, there are clearly less people on the streets. Remote studies can be conducted as usual. All in-person research is suspended.

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Remote depends on bandwidth, which depends on the target market for your research.

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We do not anticipate being able to conduct anything other than remote testing for the next 3-5 weeks.

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The situation in the Netherlands is very positive and F2F activities (IDI) are possible again.

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Remote depends on bandwidth, which depends on the target market for your research

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A partial lockdown remains until June 1st in Singapore. All face-to-face studies have to be postponed until the lockdown ends.

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South Africa slowly started to ease strict lockdown onMay 5, but research remains remote because of 10 million vulnerable (HIV & TB) citizens. The health system has only 5 hospital beds per 1m.

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Spain just started deescalation for some parts of the country. Madrid and Barcelona are not in the first stage of deescalation.

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Switzerland is reopening public life and schools. F2F testing is now possible but there may be variations from canton to canton.

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Feasible for all types of research. Moderators and participants are suggested to wear masks during interviews, not but mandatory.

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Things are opening up a bit this week, but recruiters feel face-to-face may not be possible until July, as there is a need to minimise potential crowding on public transport, etc.

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Desktop research and remote testing should be prioritized whenever possible, but in-person research can be conducted in support of commercializing essential products and services. Investigational Review Boards (IRBs) are approving in-person research in controlled environments when appropriate precautionary measures are taken. If, for example, research can be conducted in less affected geographical areas, participants can be screened for exposure and susceptibility, and the research environment can be adequately sanitized, in-person research may be possible. See our blog for guidance on planning appropriately.